Are we marketers, or workflow managers?
Are We Marketers, or Just Workflow Managers?
This blog is a bit different.
Rather than my usual advice on how we can help businesses grow, this one is more of an insider’s note - marketer to marketer. That said, it translates across every modern business: the more obsessed we get with the numbers, the more we risk losing track of the people we’re speaking to, and the human side of what we do.
Because let’s be honest - we’re drowning in tools. Dashboards. Automations. Segments. Journeys. We can track every click, analyse sentiment, build workflows that react instantly to behaviour. It’s dazzling. But sometimes it feels like we’ve all become… workflow managers. Optimisers. Spreadsheet whisperers.
That’s not what drew most of us to marketing in the first place. We came for the creativity, the psychology, the Jedi mind tricks of persuasion. The thrill of knowing that the right words, or the right idea, could change how someone felt about a brand.
Don’t get me wrong - I love the tools. I’ll happily dive into GTM, slice up sentiment analysis, or track a user’s every twitch on a landing page. The problem is when the tools start doing the thinking for us.
If you’ve ever sat staring at a dashboard, hypnotised by numbers, you’ll know the feeling: look how much we can measure! But buried in all that data is a real human being with a real story - and you can’t always plot that on a line graph.
This is where the gut comes in.
Not the “ignore the data” gut, but the instinct that whispers:
“This copy feels flat.”
“This idea could surprise them.”
“This isn’t what they want now, but it’s what they’ll need soon.”
It’s the Mad Men spirit. It’s the messy brainstorm scribbled on napkins. It’s allowing ourselves to fail, laugh, and learn. It’s remembering that optimisation isn’t just fixing problems - it’s discovering something unexpected.
Think back to the campaigns that stuck with you. “Share a Coke.” Spotify Wrapped. Dove’s “Real Beauty.” None of them were the result of workflow optimisation. They came from marketers willing to play, imagine, and - crucially - feel what their audience would feel.
If we reduce ourselves to workflows and automations, we risk losing the magic. And marketing, at its best, has always been part magic.
So, yes - let’s track, automate, optimise. But let’s also stay mischievous, curious, and just a little reckless. The future doesn’t belong to the workflow managers. It belongs to the ones who still know how to make people feel.






